Terms & Conditions

Last updated: March 2026

Please read these Terms and Conditions carefully before using KendraNix.com or purchasing any services from Kendra Nix ("Company," "we," "us," or "our"). By accessing our website or purchasing our services, you agree to be bound by these terms.

Services

Kendra Nix offers fractional operations consulting and implementation services including but not limited to: Power Hour sessions, Operations Audits, Backend Buildout intensives, and Fractional Chief of Staff retainers. All services are described on our website and are subject to the specific terms outlined in individual service agreements or invoices.

Payment Terms

All service fees are due as outlined in your individual service agreement or at the time of booking. We accept payment via the methods made available through our booking platforms. All prices are listed in USD.

Refund Policy

Due to the nature of consulting and implementation services, all sales are final. We do not offer refunds once a service has been delivered or once work has commenced. If you have concerns about your experience, please contact us at hello@kendranix.com and we will work to address them.

For digital products, all sales are final upon delivery of the digital file or access link.

Scope of Services

The specific deliverables, timelines, and scope for each service engagement will be outlined in your service agreement. Any work outside the agreed scope will be quoted and billed separately.

Client Responsibilities

You agree to:

  • Provide timely access to the information, tools, and team members needed to deliver the agreed services
  • Communicate promptly and honestly about your business needs and circumstances
  • Honor scheduled calls and meetings, or provide reasonable advance notice of cancellation
  • Implement recommendations in good faith — results depend on your actions as well as ours

No Guarantee of Results

While we are committed to delivering high-quality work and genuinely want you to succeed, we cannot guarantee specific business outcomes, revenue increases, or results. Business success depends on many factors, including your implementation of our recommendations, market conditions, and your own effort and decision-making.

Confidentiality

We treat all client information as strictly confidential and will not share your business information with third parties without your consent, except as required by law. We ask that you extend the same courtesy to our proprietary methods, frameworks, and materials.

Intellectual Property

All content on this website — including but not limited to text, graphics, logos, templates, and frameworks — is the property of Kendra Nix and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without written permission.

Custom deliverables created for your business as part of a paid engagement become your property upon receipt of full payment.

Limitation of Liability

To the fullest extent permitted by law, Kendra Nix shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website. Our total liability to you for any claims arising from our services shall not exceed the amount you paid us in the three months prior to the claim.

Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. We reserve the right to terminate access to our website or services at our discretion.

Affiliate Links

This website may contain affiliate links. If you click on an affiliate link and make a purchase, we may receive a commission at no additional cost to you. We only recommend products and services we genuinely believe in.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to this page with an updated date. Your continued use of our website or services after any changes constitutes acceptance of the updated terms.

Contact

If you have questions about these Terms, please contact us at hello@kendranix.com.